Refund policy

Refund Policy Overview

At RihWind, we are committed to your complete satisfaction with every purchase of our Keyboards, Mice, and Headphones. If you are not entirely satisfied with your order, our refund policy outlines the conditions under which you may be eligible for a refund.

Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

• The item must be in its original, unopened packaging with all seals, tags, and accessories intact.
• The refund request must be initiated within 30 days from the date of delivery.
• The product must be unused, undamaged, and in resalable condition.
• You must provide a valid proof of purchase (order number or invoice).

Please note that certain products, such as opened software bundles or personalized items, may not be eligible for a refund unless defective.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Products that have been used, damaged, or are not in original condition.
• Items missing serial numbers, UPCs, or original packaging.
• Digital downloads or software licenses that have been activated.
• Gift cards or promotional items.

How to Initiate a Refund

To start the refund process, please contact our support team via email at [email protected] with the following information:

• Your full name and order number.
• The product name and reason for the refund request.
• Any relevant photos or details regarding the product's condition.

Once your request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning the item.

Return Shipping & Processing

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped) or a defective product. We recommend using a trackable shipping service and retaining the proof of postage.

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days.

Defective or Incorrect Items

If you receive a defective product or an incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite a replacement or full refund for such cases.

Contact Us

If you have any questions about our Refund Policy, please do not hesitate to contact our customer support team at [email protected]. We are here to help.